Refund Policy

Effective Date: 28.8.2025
Last Updated:22.10.2025
Operated by: Medilis Systems Ltd. (“Medilis”, “we”, “our”, or “us”)
Website: https://www.medilis.ai

1. Overview

This Refund Policy explains how refunds are handled for purchases, subscriptions, and service credits made through the Clinical Report Engine (CRE) platform.
By using our website and services, you agree to this policy.

2. Subscription and Service Fees

All payments for subscriptions, tokens, or pay-as-you-go credits are processed securely through approved payment gateways.
Since our services provide instant digital access, all fees are non-refundable once payment is confirmed, except in the cases listed below.

3. Eligible Refunds

You may be eligible for a partial or full refund if:

• A technical issue on our side prevented you from accessing the service within 48 hours of purchase.

• A duplicate payment occurred due to a billing error.

• A service was canceled before the start of your active subscription period.

To request a refund, please contact contact@medilis.ai within 7 business days of your transaction. Requests submitted after this period may not be eligible.

4. Non-Refundable Items

Refunds are not available for:

• Services already delivered or used (e.g., AI-generated reports).

• Subscription periods that have already begun.

• Promotional or discounted plans.

5. Processing Time

Approved refunds will be issued to your original payment method within 7–10 business days. Processing time may vary depending on your bank or payment provider.

6. Contact Us

For any refund-related inquiries, please contact:
📧 contact@medilis.ai
📍 Medilis Systems Ltd., Rshon Letsion, Israel